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Customer Service

 

Non-Warranty Returns (Uninstalled Parts Only)

Non-warranty returns are accepted on most new and unused (uninstalled) merchandise within 60 days of purchase (not all manufacturers allow for returns, so please be sure you order the correct part for your application).  Items marked on their product page with "Non Cancellable and Non Returnable" can be returned under the manufacturer's 1 yr warranty only if they are defective.
Return Eligibility Requirements:

  • Item must be in its original packaging. Installing or attempting installation of parts will cause them to be ineligible for non-warranty return. Parts that have been installed, have had installation attempted, show installation marks, or could otherwise not be sold as NEW are NOT eligible for non-warranty return and therefore cannot be returned for a refund.
  • Customers are responsible for all shipping expenses for returning the product and the delivery cost is not eligible for a refund.
  • Non-warranty returns are subject to a restocking fee according to the following schedule:
    1. Item returned within 1-30 days of purchase: no restocking fee
    2. Item returned within 31-60 days: 30% restocking fee
    3. Over 60 days - returns not accepted

Return Procedure

To initiate a return, please contact us by phone or email for a return goods authorization (RGA) number and instructions. Items returned without authorization will be refused. Call 866-620-8417 or email us at customersupport@furnacepartsource.com .

When we have received and processed the return, we will issue a credit to the Credit Card Account or PayPal Account used for the original purchase in the amount of the item, less any applicable Re-Stocking Charges. Shipping costs are not reimbursed unless the return is due to an error that we made.  If customer has attempted product installation (which will be determined by a visual inspection and will void return), customer will have option of getting the product returned back to them at their expense. 

Warranty Claims

Your purchase carries a one year manufacturer's warranty (not from Furnacepartsource.com) from the date of purchase. Additional coverage may be purchased from Extend which is a separate company from furnacepartsource.com.

Compressors: Warranty policy for compressors is one year from purchase and is only issued if an exact replacement compressor is ordered from FurnacePartSource.com.

Contact us by phone or email to initiate your warranty return claim.

You will be given a WGA (Warranty Goods Authorization) number with instructions for returning your part. Once received by us, the part will be forwarded to the manufacturer at our expense for diagnosis and testing to verify any product defects. This process usually takes 4-8 weeks, but on occasion may take longer. Upon confirmation from the manufacturer that the merchandise is defective, a refund for the full purchase price of the part will be issued to you, but not the shipping costs. In the event that the manufacturer determines the part is not defective, customer will be given the choice of having Furnace Part Source LLC dispose of the part or to have the part returned to them at their own expense.
Purchasers must first receive an authorization (WGA #) prior to returning any part. Please contact us and we will be happy to help you. Purchaser must pay for all shipping expenses for the returned product.

 

Extend Product Protection

Furnace Part Source has partnered with Extend to provide simple, peace-of-mind protection
for the products you love. Extend bundles your product with an affordable, modern,
easy-to-understand protection plan—so your stuff is covered, even after manufacturer warranties expire. You can conduct a repair on a client’s cooling or heating system with minimal interruptions or delays.

Add an Extend protection plan to your purchase during checkout to protect your goods from a mechanical and electrical failure, power surges, accidental damage, and more. HVAC specialists get a guarantee on product quality, and protection during extenuating circumstances.

We use the Extend Product Protection Program for your benefit. This program ensures that customers receive the best value for their purchases in the case that an order goes wrong. If you have issues with your order and have honored the warranty terms, please reach out to Extend.

Click here for more info

Contact Extend for more Information and Questions

Problems or Questions

For help with any questions, please email us at: customersupport@furnacepartsource.com 

Or you may call us at 866-620-8417, Monday-Friday 9AM-5PM EST or EDT.

Product Substitution

Products (and country of origin) may be substituted and may not be identical to catalog or website published descriptions and/or images. But we will always ask for approval prior to sending a substituted part.

Changes and Cancellations 

If you need to change or cancel your order after going through the checkout process, please call us as soon as possible and we'll do our best to accommodate you. If the product has already shipped (which can happen within 15 minutes) you will have to follow our return process and we will not be able to refund the shipping. 

Payment Options

We accept Visa, MasterCard, American Express, Discover, and PayPal. Please inquire about other payment options.

Sales Tax

Furnace Part Source LLC is required to charge applicable state and local sales tax on each item we sell in the following states: Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Pennsylvania & Virginia. The amount will be added to your order total during the checkout process. If you are Tax Exempt in any of those states please set up an account by clicking on the "Log In" button on the home page on the top line to the far right. Once that is done send a copy of your Resale Tax Certificate (or similar for your state) to admin@furnacepartsource.com. You can also email that address with questions. Then you can proceed with your order, after we have coded it "Exempt" and the sales tax will be left off the order, but only after you have entered the shipping destination's State & zip code. 

Damaged Shipments

Freight

In the unlikely event that your shipment arrives damaged, do not accept delivery from the carrier and it will be sent back to us. We will then send you new merchandise. If you accept delivery of damaged goods the property becomes yours and you will need to file a claim with the carrier.

Smaller package ground Shipments

In the unlikely event that your shipment arrives damaged please notify us immediately via email at customersupport@furnacepartsource.com or call our toll free 866-620-8417. We will then send you new merchandise.

Safety First

Before you begin any repairs or installation on your heating and/or air conditioning systems, consult all manufacturer safety warnings and procedures. If you are not comfortable with or have no experience working with electricity, natural gas, or L.P. gas, we recommend calling your local independent contractor for service.