Warranty Returns
Your purchase is protected by a ONE YEAR manufacturer's warranty. Contact us by phone or email to initiate your warranty return claim. You will be given a WGA (Warranty Goods Authorization) number with instructions for returning your part. Once received by us, the part will be forwarded to the manufacturer at our expense for diagnosis and testing to verify any product defects. This process usually takes 5-8 weeks, but on occasion may take longer. Upon confirmation from the manufacturer that the merchandise is defective, a refund for the full purchase price of the part will be issued to you. In the event that the manufacturer determines the part is not defective, customer will be given the choice of having D&L Supply dispose of the part or to have the part returned to them at their own expense.
Purchasers must FIRST receive an authorization (WGA) prior to returning any part. Please contact us and we will be happy to help you. Purchaser must pay for all shipping expenses for the returned product.
Non-Warranty Returns (Uninstalled Parts Only)
Non-warranty returns are accepted on all new and unused (uninstalled) merchandise within 60 days of purchase. Items must be in their original packaging. Installing or attempting installation of parts will cause them to be ineligible for non-warranty return. Parts that have been installed, show installation marks, or could otherwise not be sold as NEW are not eligible for non-warranty return, but are still protected by the manufacturer's warranty (see Warranty Returns above.) Non-warranty returns are subject to a restocking fee according to the following schedule:
Item returned within 15 days of purchase: 10% restocking fee
Item returned within 16-30 days: 15% restocking fee
Item returned within 31-60 days: 20% restocking fee
Over 60 days - returns accepted on select items only. Call to inquire on eligibility.
Return Procedure
To initiate a return, please contact us by phone or email for a return goods authorization (RGA) number and instructions. Items returned without authorization will be refused. Call toll-free 877-367-7278 (877-FOR-PARTS); 515-770-5073 for our Canadian customers, or email us at admin@furnacepartsource.com.
When we have received and processed the return, we will issue a credit to the credit card account used for the original purchase in the amount of the item, plus any applicable tax. Shipping costs are not reimbursed unless the return is due to an error that we made.
Problems or Questions
For help with any questions, please email us at:
admin@furnacepartsource.com
Or you may call us toll-free at 1-877-367-7278 (1-877 FOR PARTS). In Canada call 515-770-5073.
Changes and Cancellations
If you need to change or cancel your order after going through the checkout process, please call us as soon as possible and we'll do our best to accommodate you. If the product has already shipped you will have to follow our return process.
Payment Options
We accept Visa, MasterCard, American Express, Discover, and PayPal. Please inquire about other payment options.
Sales Tax
D&L Supply LLC is required to charge applicable state and local sales tax on each item we sell in Iowa. The amount will be added to your order total during the checkout process.
Damaged Freight
In the unlikely event that your shipment arrives damaged, do not accept delivery from the carrier and it will be sent back to us. We will then send you new merchandise. If you accept delivery of damaged goods the property becomes yours and you will need to file a claim with the carrier.
Safety First
Before you begin any repairs or installation on your heating and/or air conditioning systems, consult all manufacturer safety warnings and procedures. If you are not comfortable with or have no experience working with electricity, natural gas, or L.P. gas, we recommend calling your local independent contractor for service.
